Customer enquiries, delivery follow-ups and staff handovers
The interface is ready. Email connections and automatic processing are not connected yet.
A clear view of customer enquiries, delivery follow-ups and anything needing your help.
Cases the agent needs a person to review.
| Conversation | Status | Next step |
|---|---|---|
| Your review queue will appear here Connect the email service to show live conversations, reasons for handover and the next action. | ||
What is ready, and what needs connecting.
Checking the website’s service status…
Confirmed actions and clear reasons when something needs help.
Once processing is connected, this will show what the agent checked and what happened next.
The next steps before this agent can handle emails.
The new agent has its own address.
Bring across send records and staff holds.
Compare results before switching on.
Switch over to one active email agent.
Customer enquiries, review requests and handovers to Steven.
Only conversations eligible for the agent will appear here.
| Customer / conversation | Order | Status | Last update | Next step |
|---|---|---|---|---|
| The inbox is waiting for its connection Live conversations will appear once Gmail and Hiver are connected. Continue using the current Admin tools for now. | ||||
A dash on the dashboard means data is unavailable, rather than an empty inbox.
Tagged delivery enquiries, carrier follow-ups and customer updates.
Delivery chases stay separate from general customer enquiries.
| Customer / order | Carrier / tracking | Status | Next check | Next step |
|---|---|---|---|---|
| Delivery cases will appear here The delivery service and order tracking need connecting before this agent can prepare follow-ups. | ||||
A clear record of each chase.
Carrier replies and confirmed send receipts will stay with the relevant delivery case.
Keep the customer informed in their own language.
Updates will summarise the carrier’s response, with staff review when the next step is unclear.
What the agent checked, the result and anything that needs follow-up.
| When | Conversation / case | Action | Outcome |
|---|---|---|---|
| No agent activity is available yet Confirmed replies, closures, handovers and failed checks will be recorded here when processing is connected. | |||
The information and links the agent will use when helping customers.
Customer-service guidance in the right language.
Article titles, supported languages and the last successful refresh will appear here once connected.
Requirements to preserve during setup.
These are the setup requirements. No automated replies are enabled on this service yet.
Service status, planned processing and your display preferences.
The email service and stored send records must be connected and checked before this agent starts processing.
The existing Warehouse agent has not been switched over by this interface.
Credentials are configured securely during setup.
No customer emails, access keys or connection tokens are stored in this interface.
Saved on this browser only.
Continue working in the current system during setup.
This interface does not change existing orders or email automation.